Your questions answered
What is a Congestion Charge?
The Congestion Charge is operated and enforced by Transport for London and requires any motorist who uses or keeps a chargeable vehicle on any road within the Congestion Charge zone during its hours of operation to purchase a ‘licence’ (a Congestion Charge).
Failure to purchase a licence before midnight on the third day after the date of travel, where the vehicle is not eligible/registered for an exemption or discount, results in a Penalty Charge being incurred.
Full details of the Congestion Charge scheme charging days and times, discounts and exemptions can be obtained directly from Transport for London.
What is a Low Emission Zone Charge?
The Low Emission Zone (LEZ) is operated and enforced by Transport for London and requires any motorist who uses certain types of vehicles which do not meet specified emission standards on any road within the Low Emission Zone to purchase a ‘licence’ (a LEZ charge). The LEZ scheme applies to HGVs, lorries, vans, buses/mini-buses, coaches, motor caravans and specialist heavy diesel vehicles.
Failure to purchase the charge for a relevant vehicle before midnight on the third day after the date of travel results in a penalty charge being incurred.
The LEZ applies 24 hours per day, 365 days per year, from midnight to midnight and applies to most of Greater London, not just within the Congestion Charge Central zone. The ULEZ and LEZ operate in the same charging area.
Full details of the Low Emission Zone Scheme can be obtained directly from Transport for London.
What is an Ultra Low Emission Charge?
The Ultra Low Emission Zone is operated and enforced by Transport for London and requires a motorist who uses certain types of vehicles which do not meet specified emission standards on any road within the Ultra Low Emission Zone to purchase a ‘licence’ (a ULEZ Charge). The charge applies to cars, motorcycles, vans and specialist vehicles (up to and including 3.5 tonnes) and minibuses (up to and including 5 tonnes). The Ultra Low Emission Zone operates 24 hours a day, midnight to midnight, every day except Christmas Day.
The Ultra Low Emission Zone and Low Emission Zone operate in the same charging zone.
Failure to pay the daily charge for a relevant vehicle before midnight on the third day after the date of travel results in a penalty charge being incurred.
Full details of the Ultra Low Emission scheme charging days and charging times can be obtained directly from Transport for London at Ultra Low Emission Zone - Transport for London
What is a Silvertown and Blackwall Tunnels Charge?
The Silvertown and Blackwall Tunnels charging scheme is operated and enforced by Transport for London. From 7 April 2025 drivers need to pay a charge each time they drive through the Blackwall or Silvertown Tunnel during charging hours seven days per week except for Christmas Day
A failure to pay the relevant charge before midnight on the third day after the date of travel will result in a penalty charge being incurred. Only one penalty charge will be incurred per day, regardless of the number of crossings.
Full details of the Silvertown and Blackwall tunnels charging scheme including discounts and exemptions are available from Transport for London at Blackwall and Silvertown tunnels charge - Transport for London
How do I contact the Traffic Enforcement Centre?
Telephone: 08457 045007
Traffic Enforcement Centre
5th Floor
St.Katherine’s House
21-27 St.Katherine’s Street
Northampton
NN1 2LH
Email: tec@justice.gov.uk
How do I get a Statutory Declaration Form?
Contact Transport for London or contact the Northampton County Court Traffic Enforcement Centre (TEC) to request a Statutory Declaration Form.
A statutory declaration must be filed with the court within 21 days of the date that you are served with notice of an Order for Recovery. If you miss that time limit you will need to make an application to TEC to file the Statutory Declaration ‘out of time’. You will be able to get further information from TEC.
When you have completed the form and had it sworn, you should send the form to TEC, not Transport for London.
What will happen if I file a Statutory Declaration with the court?
If the county court is satisfied that the Statutory Declaration has been properly made, it will usually make a court order cancelling the Order for Recovery and the Charge Certificate (and thereby cancelling the bailiffs) but the Penalty Charge Notice will not be cancelled and will remain ‘live’. Transport for London is entitled to continue to pursue the penalty charge.
If the Statutory Declaration was made on the ground that you did not receive the original Penalty Charge Notice, Transport for London should then send another copy of the notice to you and you will then have the opportunity to make representations and follow the usual appeals process.
If the Statutory Declaration was made on the grounds that you made representations to Transport for London or appealed to the Adjudicator but did not receive a reply, Transport for London is then under a duty to refer the case to the adjudicator for further consideration.
The adjudicator will then decide whether the case should proceed to an appeal hearing in the normal way.
Where can I swear a Statutory Declaration?
The Statutory Declaration must be sworn before one of the following before it can be accepted by the County Court:
- An officer of the county court appointed by the judge to take affidavits (no fee is payable);
- A justice of the peace at a magistrates’ court. (A fee may be payable); or
- A solicitor or commissioner for oaths. (A fee will be payable).
What is a Statutory Declaration?
A Statutory Declaration is a formal legal declaration sworn under oath. There are only three grounds upon which a Statutory Declaration may be sworn in relation to Road User Charging. They are:
- That you did not receive the Penalty Charge Notice;
- That you made representations to the enforcement authority but you did not receive a rejection notice; or
- That you appealed to the adjudicator and you received no response.
Making a false declaration is a criminal offence which can result in a prison sentence.
I appealed to the adjudicator against the Penalty Charge Notice but I did not receive a reply from the tribunal. What can I do?
If you wish to contest the Penalty Charge Notice, you must swear a Statutory Declaration before a solicitor, commissioner for oaths or court officer and file it with the Northampton County Court Traffic Enforcement Centre, declaring that you made representations to the Enforcement Authority and upon receiving a Notice of Rejection, then appealed to the adjudicator but did not receive a reply.
I made representations to Transport for London against the Penalty Charge Notice but I did not receive a reply from them. What can I do?
If you wish to contest the Penalty Charge, you must swear a Statutory Declaration before a solicitor, commission for oaths or court officer and file it with the Northampton County Court Traffic Enforcement Centre, declaring that you made representations to the local authority but did not receive a reply.
I did not receive the Penalty Charge Notice. What can I do?
If you wish to contest the Penalty Charge Notice, you must swear a Statutory Declaration before a solicitor, commissioner for oaths or court officer and file it with the Northampton County Court Traffic Enforcement Centre, declaring that you did not receive the Penalty Charge Notice.
Why have I received a visit from a bailiff?
A bailiff may be instructed by Transport for London where a Penalty Charge Notice has not been paid or contested. Before Transport for London is able to instruct a bailiff to recover a debt, however, the following steps should have occurred:
- A Penalty Charge Notice is issued.
- If the Penalty Charge is unpaid within the time allowed (usually 28 days) and no representations have been made against the issue of the Penalty Charge, a Charge Certificate is then issued increasing the penalty amount by 50%.
- If the Charge Certificate amount is unpaid within the time allowed (usually 28 days), Transport for London can then obtain an Order for recovery from Northampton County Court Traffic Enforcement Centre (TEC).
- Only if the penalty is still not paid will Transport for London then instruct a bailiff to enforce the Order for recovery.
How long does the appeals process take from start to finish?
Most appeals will be heard within around 2 months of the tribunal receiving the Notice of Appeal, though this may vary during busy times of the year.
Do I need to be present at the hearing?
No. The tribunal recognises that many people may opt not to attend their hearing.
You can request that the adjudicator considers your case at a postal hearing on the basis of your written representations and evidence.
You will then be notified of the adjudicator’s decision by post.
How much will it cost to appeal?
There are no fees or charges involved in submitting an appeal to the tribunal.
If you lose your appeal, you will be liable to pay the amount of the Penalty Charge Notice as directed by the adjudicator.
You will not be liable to pay your opponent’s (Transport for London’s) costs unless in very rare circumstances the adjudicator determines that you have acted ‘frivolously’, ‘vexatiously’ or ‘wholly unreasonably’ in bringing your appeal (please see section on costs blow).
Please note that any expenses you incur in travelling to the hearing centre, taking time off work or administrative costs will usually not be paid to you even if your appeal is successful.
How are appeals decided?
The purpose of the appeal hearing is for the adjudicator to decide by reference to the evidence, the facts and the law, whether you are liable to pay a Penalty Charge to Transport for London.
You can ask for your appeal to be considered by the adjudicator at a personal hearing when you can attend to present your case, or for your appeal to be considered on the papers and for the adjudicator’s decision to be sent to you by post. Personal hearings are conducted by video using Microsoft Teams. You may request to attend a hearing face-to-face, in which case the hearing will take place at the London Tribunals Hearing Centre.
The Notice of Appeal form contains only six grounds of appeal, none or which fit my situation. Can I still appeal?
The Regulations provide only six grounds of appeal. The independent adjudicators are bound to consider only the grounds of appeal set out by law.
This may mean that the adjudicator refuses your appeal if one of the six grounds has not been established.
However, each case will be considered on its own facts and evidence and the adjudicator will look to ensure that both parties to the appeal (you and Transport for London) have properly complied with the law and procedures.
An appeal may be allowed if an adjudicator finds that Transport for London has not followed the correct procedure at any point during the appeal.
How do I appeal?
If your representations against the Penalty Charge Notice are rejected by Transport for London, you should receive a ‘Notice of Rejection’ which tells you how and when to appeal to an independent Road User Charging adjudicator.
Appeals should be made by sending a fully completed Notice of Appeal to London Tribunals.
I made representations to Transport for London but they were rejected. What can I do next?
If you do not agree with Transport for London’s decision to reject your representations, you have the right to appeal to an independent Road User Charging adjudicator.
There are time limits which apply to making an appeal to the adjudicator. If you do not submit an appeal in time, you might not have the right appeal.
Can I pay the Penalty Charge and still make representations?
Yes. The Penalty Charge Notice explains how to pay the Penalty Charge and make representations.
There are strict time limits which apply to making representations to Transport for London and paying the Penalty Charge.
If you do not make representations in time, you might not have the right to contest the Penalty Charge.
You may not be entitled to a discount on the amount of the Penalty Charge if you do not pay the Penalty Charge within the discount period stated on the Penalty Charge Notice.
I don’t agree with the Penalty Charge. What can I do next?
The Penalty Charge Notice explains how to make representations to Transport for London against the Penalty Charge.
There are strict time limits which apply to making representations and paying the Penalty Charge.
If you do not make representations in time to Transport for London, you might not have the right to contest the Penalty Charge Notice.
Why have I got a Penalty Charge Notice?
If a relevant vehicle has been identified by Transport for London as having been used on a road within the Congestion Charge zone, ULEZ, LEZ or having used the Blackwall or Silvertown Tunnel during the hours of operation without having purchased the relevant charge, a penalty charge is incurred.
A Penalty Charge Notice is then usually sent by Transport for London to the registered keeper of the vehicle, giving details of the contravention and explaining what to do next.